Tenant Experience Redefined: How to Create an Engaged Tenant Community in 2022
Hines is a privately owned global real estate investment, development and management company, founded in 1957,with a presence in 192 cities in 20 countries and $93.2billion of assets under management. Hines Poland manage sa portfolio of office and logistics assets with a total area of more than 350 000 sq. m., including a 45 000 sq. m. office complex „New City” in Warsaw, rented by companies such as McDonald’s, Samsung and Novartis.
Hines was looking for solutions to improve the guest management service and enhance the security level of the building. Additionally, the company wanted to perfectly fit inline with the modern image of the property and increase its innovation. The building is visited daily by hundreds of guests which are a very diverse group of people from VIPs, recurring suppliers and regular tenants’ to visitors.
“The positive feedback of our reception, improved quality of service and guest satisfaction caused the electronic guestbook to be implemented in the rest of our properties.”
- Karolina Kucharczyk, Director of Property Management -Office Buildings, Hines Poland
The main component of Singu Guestbook was a login touchscreen, accelerating the time-consuming guest registration process. Any visitor could self-register during the entry through QR code(sent in an email invitation) scanning using the touchscreen. Naturally, a visitor can be still serviced in a traditional way by a receptionist through a dedicated panel.
The registration action sends a notification about the arrival of the guests informing the tenant’s reception by a dedicated portal. Data of all visits are available online for the tenants. What is more, the building staff can generate a one-click evacuation report containing all the information who is within the premises.
Singu Guestbook system is also integrated with Singu FM - a comprehensive platform designed for facility management and communication between the property manager and the tenants. Hines also decided to implement Singu Carpooling – a platform that matches drivers and passengers commuting to the same office complex.
In New City, the guestbook system serves more than 3700 people per month. The implementation of Singu Guestbook enabled to:
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