Singu FM for Aversi Clinic

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About Aversi Clinic

Founded in 2007, Aversi Clinic has grown into a leading multi-profile medical-diagnostic institution with 13 branches and 22 laboratories in Georgia. Every day, the clinic visits about 2000 patients. Aversi Clinic laboratory has become the first in Georgia to be accredited as a Medical Laboratory with an ISO 15189 quality standard.

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Before the Implementation

In addition to providing effective, high-quality medical care, one of Aversi Clinic's goals is to introduce the latest technologies that meet the standards of world-class clinics. That means thousands of pieces of equipment need to be properly maintained. To streamline its maintenance procedures, Aversi Clinic selected Singu FM as its facility management system.

An extensive network of Velis Real Estate Tech partners, also based in Georgia, facilitated the implementation's launch. As a result, Aversi Clinic decided to work on this project with BDO Digital. BDO Digital is the subsidiary of BDO, leading global accounting and consulting organisations. Since 2004, BDO Digital team provides digital consulting and technology solutions with the goal to provide digital transformation as a service to Georgian companies. The future of business is difficult to predict in a digital world where change is a daily challenge. BDO Digital, however, assist their clients in transforming their businesses and overcoming such challenges.

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“We strive to help businesses gain a competitive edge by embracing leading technologies in their digital transformation journey. Singu FM, a facility and maintenance management software, is one of such solutions. As a Velis Real Estate Tech partner, we are pleased to be part of the digital transformation of real estate and implement Singu FM at Aversi Clinics.”, Mariam Zhgenti, Head of Sales, BDO Digital Georgia

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Benefits of Implementing Singu FM at Aversi Clinics

Singu FM is a versatile solution that supports maintenance management, no matter which industry you’re in. Singu FM has been installed in five clinic facilities with a total floor area of 15230 square meters. Among the main Singu FM users are nurses and doctors, who use the application regularly.

Infrastructure and equipment in clinics can be extremely sensitive. To ensure top-notch hygiene and sanitation, healthcare facilities must adhere to strict standards. Cleanliness and sanitation tasks are thoroughly completed using healthcare facility management software. Facilities management in the healthcare sector requires a powerful and reliable tool - a CAFM system such as Singu FM - to handle these tasks.

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„For healthcare facilities like clinics, it is imperative to respond swiftly to all service requests without compromising quality. This is why, we needed an effective maintenance management software like Singu FM that can best address our facility management needs to provide the best service to our patients.” Lela KakalaShvili, Project Coordinator, Aversi Clinic

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Implementing Singu FM has many benefits - here are a few of them:

• Singu FM has streamlined preventive maintenance and improved maintaining all medical equipment and machines. Performing scheduled and preventive maintenance on clinic facilities regularly ensures that assets will not fail unexpectedly, and clinics are always equipped for emergencies. Over 200 preventive and planned maintenance schedules have been created so far. As a result of the maintenance scheduling features, medical machines and other assets last longer and are more reliable.
• Through features such as equipment maintenance and equipment tracking, Singu FM ensures complete safety and security. With the software, all facilities and assets are monitored. More than 2,100 devices have already been imported to the Singu FM platform, and more are being added. The solution has simplified and automated facility management operations by replacing manual entries and Excel files.
• Reactive maintenance work orders are now tracked with automatic notifications and reminders. Nursing and medical staff, satisfied with SLAs, use this module primarily for reactive maintenance of equipment. A third group of satisfied users are technicians who document and acknowledge their work using this module. Cloud-based healthcare facility management software like Singu FM is accessible from anywhere using any computer, tablet, or smartphone. Employees can easily create tickets using their mobile app. Nearly one thousand tickets have been added to the system so far.
• Using Singu FM, it was possible to streamline communication with Aversi Clinic’s subcontractors, allowing employees to prepare better in case of any emergency. Currently, nine subcontractors are added to the system. Each vendor has access to their own mobile app, enabling them to take care of all maintenance tasks required.

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To Sum Up

• Implementation of the main modules of Singu FM has been successfully completed, however, thousands of assets are still being added to the system.

• Among the most actively used modules by the company are Equipment Management, Reactive Maintenance Management, Planned and Preventive Maintenance.

• Local Clinics staff (in particular nurses and doctors) have observed a drastic improvement in maintenance workers' response times.

• Maintenance teams, including third-party contractors, have noted simplified coordination and improved accountability.

• To accelerate the implementation of Singu FM, Aversi Clinic and BDO Digital are still working closely together.

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