CASE STUDY

Singu FM for Knight Frank Poland

Client description

Knight Frank is an international company, effectively working on six continents. Its partner is Newmark Grubb Knight Frank with headquarters in New York. The company is supported by417 local offices. In Poland, Knight Frank has been operating for more than 25 years making it one of the longest operating companies on the market as well as a trend-setter in the commercial property consultancy branch.

The business need

Knight Frank was looking for a tech solution that would boost the innovation, enhance the communication with their tenants and guests as well as help with the technical building management. It was necessary to have one, centralized tool to manage logistics parks, office and commercial buildings situated in different locations. The company wanted toprovide a solution for different types of users such as building technical teams, tenants and managers. The response was simple – Singu FM platform.

“The implementation of Singu FM not only proved to be a step forward in the quality of ourservices but also significantly improved the efficiency of our internal processes. The responsetime required for various queries has now been reduced to a minimum and thereby our clientscan enjoy better communication and faster service.”

- Magdalena Oksańska, Head of Property Management, Knight Frank Poland

The solution

Knight Frank decided to implement Singu FM with a view to support management and real estate services. With Singu FM,all the parties can be involved in the building management. Tenants can report the issues, malfunctions and request additional work from the building’s service staff. Tenant shave access to the portal which includes data such as recent queries, list of visits of technical services, the most important documents or news from property managers. Whereas, managers have access to a number of recent reports and statistics about their office buildings. Additionally, access to data is possible through a dedicated mobile app.

Achieved objectives

  • A single system supporting the management of multiple buildings
  • Improvement in communication via the platform with more than 500 tenants
  • Online reporting of technical inspection statuses and verification protocols
  • Increasing the mobility of staff and building managers by providing a mobile app
  • Extensive reporting capabilities of any group of buildings or an entire portfolio, providing the opportunity forfurther operations optimization

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