Enhancing Real Estate with Tailored Support

At Velis, we believe in partnering with our clients to bring the latest PropTech innovations to their management infrastructure. From pre-sales to ongoing tech support, our goal is to empower our clients with a fully integrated support system.

Fully Integrated Support

Are you in search of a PropTech company that can partner with you to bring the latest industry innovations to your management infrastructure? Look no further than Singu. With a global footprint and a robust in-house tech support division, Singu is dedicated to empowering their clients with the best PropTech solutions.

Smooth and Efficient Implementation

We prioritize your time and needs, that's why our aim is to make the process as smooth as possible, ensuring minimal disruption to your daily work.

Seamless Support

Our support system is seamlessly integrated into our software, ensuring that your requests are promptly forwarded to our team for quick and efficient response to your needs.

Instant Response

With our fully integrated support system, your requests are automatically forwarded to our in-house tech support division, allowing us to respond quickly to your needs. We understand the importance of fast response and strive to provide prompt service to our clients.

Maximizing Innovation and Property Value

By understanding our clients' needs and requirements, we can implement Singu solutions that maximize the innovation and value of your property.

Dedicated and Expert Support

Each of our clients is assigned a dedicated in-house support team with the IT expertise necessary to provide advanced training and support. Our support is never outsourced, ensuring that you receive premium service.

Partnering for Flexible and Efficient Solutions

We bring flexibility, focus, and broad experience to our clients, partnering with them to provide the best solutions.

Global Reach for Onsite Support

With a network of global partners, we can offer efficient onsite support in multiple regions.

Customizable Support for Unique Requirements

For clients with challenging needs, we offer customized support solutions to meet any scenario.

Our Support System is Always Here for You

Our support system is easily accessible through your account. If you don't have an account yet, simply reach out to your Account Manager. Our goal is to help you quickly and efficiently.

Priority One: Getting You Up and Running

We understand that introducing a new software solution can be daunting, but we're here to make the transition as seamless as possible. Our project coordinators will work closely with you to ensure the implementation process is smooth, fast, and efficient.

How It Works

1

Becoming Our Client

2

Kick-off meeting and Coordination of Implementation Team

3

System Configuration and Customization

4

Collecting Required Property Data

5

Entering Data

6

Training and Resources - In-Person or Online

7

System Launch

8

Ongoing Customer Support and Assistance

A Collaborative Process

We're here for you every step of the way, from pre-sale to post-sale. We'll ensure you have the system you need, train you how to use it, and provide ongoing support and updates as needed.

Pre-Sales Support

During the pre-sale stage, we'll customize our product to meet your unique needs and assess your local infrastructure as needed. Our team will provide technical advice, perform a needs analysis, and ask the right questions to help minimize your overall costs.

Implementation Support

Once everything is planned, we'll conduct time-efficient meetings and training sessions, equipped with sophisticated training materials for your team. We'll carefully implement the solution with a focus on your specific needs.

Post-Sales Support

We offer comprehensive post-sale support, including in-software solutions and in-house phone support, as well as hot fixes when necessary. Our built-in Changelog feature and monthly newsletter keep you informed of all updates and new features, and we also offer customized meetings and webinars.

Hear What Our Customers Have to Say About Velis Support

Highly flexible, excellent support, and intuitive. We use Singu FM for daily proactive as well as reactive maintenances, inspection, checklists, sharing information, informing clients and lot more. The cross-platform compatibility and quick and smooth behavior makes the system very useful tool. Software is very flexible, there are always some solutions for our internal processes. Support is simply excellent. Business development manager takes care for us very well and is always reachable and willing to help. It was very easy for my employees and clients to learn to use the software.

Ondřej Pěnička
Technical Manager, ECE

The ongoing support from the developers of Singu FM and Velis’ staff, was the deciding factor for us to sign a partnership to use and also promote the solution to the markets of Cyprus and Greece.

Kypros Hadjistyllis
Managing Partner, 360TFM

Outstanding interface. I have been using the app for 5 months, the staff and tech is second to none, it's costumer friendly, every question was answered and executed within minutes, I couldn't recommend highly enough.

Jon Mulhall
Business owner, Accessco EMS

It is very easy to use product. Neat and Clean UI. Straight forward functionalities. Great support.

Ahmed Sabu
Project Coordinator, BWC

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.
This is some text inside of a div block.
arrow
left arrow icon

Highly flexible, excellent support, and intuitive. We use Singu FM for daily proactive as well as reactive maintenances, inspection, checklists, sharing information, informing clients and lot more. The cross-platform compatibility and quick and smooth behavior makes the system very useful tool. Software is very flexible, there are always some solutions for our internal processes. Support is simply excellent. Business development manager takes care for us very well and is always reachable and willing to help. It was very easy for my employees and clients to learn to use the software.

Ondřej Pěnička
Technical Manager, ECE

The ongoing support from the developers of Singu FM and Velis’ staff, was the deciding factor for us to sign a partnership to use and also promote the solution to the markets of Cyprus and Greece.

Kypros Hadjistyllis
Managing Partner, 360TFM

Outstanding interface. I have been using the app for 5 months, the staff and tech is second to none, it's costumer friendly, every question was answered and executed within minutes, I couldn't recommend highly enough.

Jon Mulhall
Business owner, Accessco EMS

It is very easy to use product. Neat and Clean UI. Straight forward functionalities. Great support.

Ahmed Sabu
Project Coordinator, BWC

Find the Help You Need

If you have any questions, our FAQ section provides a wealth of information that may be helpful. If you still can't find the answers you're looking for, don't hesitate to reach out to us directly.

View FAQ