Support At Every Step Of The Journey

We realize what a powerful suite of software solutions we offer. And that getting a handle on what our products can do — and how to integrate it into your operations — might seem a challenging process. But we’re dedicated to making this process efficient and successful.

Fully Integrated Support

From pre-sales, system implementation to on-going tech support, we partner with our clients to empower them to bring the latest PropTech-industry innovations to their management infrastructure. We are a company with a global footprint that stresses a robust in-house tech support division.

Rapid Implementation with Clients’ needs in mind

Your time and needs are at the heart of every Singu solution implementation. Everything runs smoothly so that the implementation process does not affect your daily work.

Fully Integrated Support

Our support system is fully integrated within our software, so your requests are automatically forwarded to our staff — so Singu can react quickly to your needs.

Fast Response

Your clients don’t expect to wait — and we don’t expect you to either. Fast response is our priority.

Maximizing Innovation and the value of your real estate

We understand your needs and requirements. Based on that, we implement Singu to maximize the innovation and value of your property.

Dedicated Support

Each of our clients is assigned an in-house team dedicated to your contract — this is never outsourced — with the deep IT-knowledge necessary to provide the advanced training your staff needs.

Partnering With You

Flexibility, focus, and breadth of experience are what we bring to our clients.

Our Partners

Because we have a network of associates global in scope, we can easily and efficiently offer onsite service in many regions.

Premium Support

For clients with especially challenging requirements, we can provide customized support schemes to meet any scenario.

Anything More You Need to Know?

If you have an account, login directly to our support system and forward questions to your dedicated support team. If you haven’t setup an account yet, then contact your Account Manager.

Getting You Up and Running Is Priority One

We understand that you have a business to run and that introducing our new software solution might seem challenging for you. Don’t worry - the implementation is focused on saving your time. Chosen project coordinators from both sides will take the entire process into their own hands, ensuring the process is easy, fast, and efficient.

We Follow A Process - Together

1

Becoming Our Client

2

Kick-off meeting and Assignment of Implementation Coordinators

3

System Configuration and Personalization

4

Collecting Required Property Data

5

Entering Data

6

Training and Materials — Onsite or Online

7

System Lift-Off

8

On-Going Customer Support

As Long As You Need Us, We’re There

At every stage of your journey with us — pre-sale, implementation, and post-sale — we provide robust and effective support. We’ll make sure we’re setting up the system you need, then train you to use it, and follow-up by updating it and being there with our expertise whenever you need us.

Pre-Sales Support

At the onset, we’ll adapt our product to best serve your needs and examine your local infrastructure if needed. With technical advice, needs analysis, and thorough questioning of implementation assumptions we’ll create solutions that will reduce your total costs.

Implementation Support

Once everything is planned, we’ll institute time-effective meetings and training sessions with our support team (including sophisticated training materials for your team). We’ll methodically rollout a full implementation focused on your needs.

Post-Sales Support

We provide everything you’d expect in a traditional customer support scenario, including solutions integrated in our software and in-house phone support — including hot fixes when necessary. With our Changelog built-in feature and monthly newsletter, you are regularly informed about all updates and new Singu features. Customized meetings and webinars are also possible.

Listen To What Others Have To Say About Velis Support

Highly flexible, excellent support, and intuitive. We use Singu FM for daily proactive as well as reactive maintenances, inspection, checklists, sharing information, informing clients and lot more. The cross-platform compatibility and quick and smooth behavior makes the system very useful tool. Software is very flexible, there are always some solutions for our internal processes. Support is simply excellent. Business development manager takes care for us very well and is always reachable and willing to help. It was very easy for my employees and clients to learn to use the software.

Ondřej Pěnička
Technical Manager, ECE

The ongoing support from the developers of Singu FM and Velis’ staff, was the deciding factor for us to sign a partnership to use and also promote the solution to the markets of Cyprus and Greece.

Kypros Hadjistyllis
Managing Partner, 360TFM

Outstanding interface. I have been using the app for 5 months, the staff and tech is second to none, it's costumer friendly, every question was answered and executed within minutes, I couldn't recommend highly enough.

Jon Mulhall
Business owner, Accessco EMS

It is very easy to use product. Neat and Clean UI. Straight forward functionalities. Great support.

Ahmed Sabu
Project Coordinator, BWC

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Highly flexible, excellent support, and intuitive. We use Singu FM for daily proactive as well as reactive maintenances, inspection, checklists, sharing information, informing clients and lot more. The cross-platform compatibility and quick and smooth behavior makes the system very useful tool. Software is very flexible, there are always some solutions for our internal processes. Support is simply excellent. Business development manager takes care for us very well and is always reachable and willing to help. It was very easy for my employees and clients to learn to use the software.

Ondřej Pěnička
Technical Manager, ECE

The ongoing support from the developers of Singu FM and Velis’ staff, was the deciding factor for us to sign a partnership to use and also promote the solution to the markets of Cyprus and Greece.

Kypros Hadjistyllis
Managing Partner, 360TFM

Outstanding interface. I have been using the app for 5 months, the staff and tech is second to none, it's costumer friendly, every question was answered and executed within minutes, I couldn't recommend highly enough.

Jon Mulhall
Business owner, Accessco EMS

It is very easy to use product. Neat and Clean UI. Straight forward functionalities. Great support.

Ahmed Sabu
Project Coordinator, BWC

Get The Help You Need

Our FAQ section provides a wealth of basic information that may answer any questions you already have. If you don’t find what you need here don’t hesitate to reach out to us.

View FAQ

Let's get in touch!

Let's get in touch!

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