At Velis, we believe in partnering with our clients to bring the latest PropTech innovations to their management infrastructure. From pre-sales to ongoing tech support, our goal is to empower our clients with a fully integrated support system.
Are you in search of a PropTech company that can partner with you to bring the latest industry innovations to your management infrastructure? Look no further than Singu. With a global footprint and a robust in-house tech support division, Singu is dedicated to empowering their clients with the best PropTech solutions.
We prioritize your time and needs, that's why our aim is to make the process as smooth as possible, ensuring minimal disruption to your daily work.
Our support system is seamlessly integrated into our software, ensuring that your requests are promptly forwarded to our team for quick and efficient response to your needs.
With our fully integrated support system, your requests are automatically forwarded to our in-house tech support division, allowing us to respond quickly to your needs. We understand the importance of fast response and strive to provide prompt service to our clients.
By understanding our clients' needs and requirements, we can implement Singu solutions that maximize the innovation and value of your property.
Each of our clients is assigned a dedicated in-house support team with the IT expertise necessary to provide advanced training and support. Our support is never outsourced, ensuring that you receive premium service.
We bring flexibility, focus, and broad experience to our clients, partnering with them to provide the best solutions.
With a network of global partners, we can offer efficient onsite support in multiple regions.
For clients with challenging needs, we offer customized support solutions to meet any scenario.
We understand that introducing a new software solution can be daunting, but we're here to make the transition as seamless as possible. Our project coordinators will work closely with you to ensure the implementation process is smooth, fast, and efficient.
Becoming Our Client
Kick-off meeting and Coordination of Implementation Team
System Configuration and Customization
Collecting Required Property Data
Entering Data
Training and Resources - In-Person or Online
System Launch
Ongoing Customer Support and Assistance
We're here for you every step of the way, from pre-sale to post-sale. We'll ensure you have the system you need, train you how to use it, and provide ongoing support and updates as needed.
During the pre-sale stage, we'll customize our product to meet your unique needs and assess your local infrastructure as needed. Our team will provide technical advice, perform a needs analysis, and ask the right questions to help minimize your overall costs.
Once everything is planned, we'll conduct time-efficient meetings and training sessions, equipped with sophisticated training materials for your team. We'll carefully implement the solution with a focus on your specific needs.
We offer comprehensive post-sale support, including in-software solutions and in-house phone support, as well as hot fixes when necessary. Our built-in Changelog feature and monthly newsletter keep you informed of all updates and new features, and we also offer customized meetings and webinars.
If you have any questions, our FAQ section provides a wealth of information that may be helpful. If you still can't find the answers you're looking for, don't hesitate to reach out to us directly.