Help Center

Login given during the registration process serves users in the login process. If after entering login and password we receive „incorrect login data” message, it means that we are using an incorrect password, or the password has been changed. If we type in the wrong password five times, the system will block our account. It is worth using change password option first.

To do this, click „I forgot my password” on the login screen, fill the login and confirm with „change password” button:

Then, wait for an email to come to your account and click „Change password” (warning: if an email does not come it may mean your account is already blocked and you need to contact the administrator of the application, it is usually the manager of the building or technical support):

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After five failed login attempts Singu FM will block access to the account. This is dictated by safety reasons. In this case only the administrator can reset the password. Usually it is the manager of the building or building service, like technical support. Information about the contact person will be displayed once access to the application is lost.

The Guestbook module offers a possibility to invite guests to the facility. Reception invitation contains valuable advice regarding date and place of the meeting with a location map.

To make reception and send invitation to the guest, you need to:

- Go to Guestbook module -> Reception of Guestbook (for tenants)

- Use “Prebooking” button

In the next step you need to fill in data about the person you invite to the meeting – host:

- Full name

- E-mail address

Confirm introduced data with “Add guests” button.

In the next popup you need to insert information about the date of the meeting and the invited guest.

- Date and time of the meeting

- Full name of the guest

- E-mail

- Notification language

Optionally, you can insert:

- Passing notes to reception

- Reserving a parking place

- Selecting lunch option

Making a long-term reception is possible with „Multiple entry” option, where you need to choose first and last day of reception validity.

Confirm introduced data with „send” button.

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Multiple reception is possible in two ways by importing the list of invited guests:

- Prebooking

- Prebooking – import

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• Prebooking

To complete the process, you need to:

- Go to Guestbook -> Reception or Guestbook module (for tenants)

- Use „Prebooking” button

In the next step, you need to complete data about the person you invite to the meeting - host:

- Full name

- E-mail address

Confirm introduced data with „Add guests” button.

In the next popup window, you need to input information about date of the meeting and choose „Add many persons” option.

Once the dropdown appears you need to:

- Click “Download excel template”

- Complete downloaded template (guest’s data: full name, company’s name, e-mail address – there’s an option to make e-mail address optional, phone number)

- Import completed template by clicking „Choose file” button or by dragging the file in the appropriate area.

- Confirm introduced data using „send” button.

• Prebooking - import

To perform the chosen process, you have to download xls. template from Singu application, complete it and import.

Particular steps:

- Go to Reception -> Guestbook module

- Click on “Prebooking - import” button

- Click on “Export template” button  

- Complete downloaded template (fill in host data: full name, e-mail, phone number and guest’s data: meeting date, time, guest’s full name, e-mail address)

- Import completed template (Prebooking – Template popup)

o Choose company

o Choose building

o Choose completed file in the „Choose file” field

o Click “Import template”

Making a guest reception by a tenant without Singu account is possible using prebooking link. A person interested in making the reception should contact system’s administrator, who will provide him with an appropriate link.

To find the appropriate link, you need to:

- Go to Companies -> Tenants/Customers/List module

- Open company’s tab:

- Open “Guestbook” tab

- Copy dedicated prebooking link:

To find persons invited to the meeting, you need to:

- Go to Guestbook -> Reception module

- In the “Other” section tick „Show future visits”

- Choose “search” button – magnifying glass

Shown table will present current and future visits to the premises. At the date of the planned visit, receptions will be displayed at the top of the Reception table.

Persons, who were invited with the multiple entry options, will be marked with an appropriate icon in the entry data column.

To display past visits that have been finished (have exit date), you need to:

- Go to Reception -> Guestbook module

- Select “Include completed” checkbox

- Choose “search” button – magnifying glass

Completed visits, with exit date, will be displayed with grey background.

To register a Guest from the reception level, you need to:

- Go to Reception -> Guestbook module

- Click “Entry” button

- Complete required date (date, host’s company, guest’s full name, invited person company’s name). Required data may vary according to system’s configuration.

- Confirm invitation by „Save” button.

Reception worker can go to „Request list” in two ways:

- Open “Request list” by clicking “Request list” button in the e-mail notification:

Or:

- Go to Guestbook -> Reception module

- In „Other” section check „Show future visits” and „Show pending parking requests” checkbox.

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To assign a parking space for the guest with „Book parking space” option, you need to:

- Choose “car” icon next to reservation

- Choose available parking space from the dropdown

- Confirm by „Assign parking place” button

After assigning parking place, the invited guest will receive an e-mail notification with information, which space is assigned to him.

To add an undesirable person to watchlist, you need to:

- Go to Guestbook, then the Watchlist module

- Choose “Add” button

In the add new person to watchlist window, you need to complete the following fields: first name, family name, complex and optionally document number, license plate number, mobile phone number, company’s name, comment and photo.

Choosing “Save” button will automatically add this person to watchlist.

To set up a new account for an employee, you need to:

- Go to Companies -> Tenants/Customers -> List module

- Find tenant’s company and go to given company’s tab

- Go to “Persons” tab and choose „Add” button

In add new persons popup you need to complete: first name, family name, e-mail, login (recommended: beginning of e-mail address).

Other fields should be left marked.

Choosing “add” button will automatically add user to Singu application and send notification via e-mail.

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To deactivate employee’s account, you need to:

- Go to Companies -> Tenants/Customers -> List module

- Find tenant’s company and go to given company’s tab

- Go to Information tab -> Persons

- Use „pencil” icon next to the chosen person

- Change „Active” field and „Login” into „NO” in user data edit popup

- Confirm introduced changes with “Change” button

To reset blocked account, you need to:

- Go to Admin -> Users -> List module

- Search the appropriate person in the search bar

- Choose “key” icon

- In the “Change login data” keep „Generate random password” field ticked or give temporary password (in both cases the user has to set new password in his account)

- Confirm changes with “Save” button

After completing the steps, the user will receive an e-mail with the possibility to set new password to Singu application. After setting new password the account will be unlocked.

To deactivate tenant’s company, you need to:

- Go to Companies -> Tenants/Customers -> List module

- Choose particular company from the list

- Go to edit company’s tab using „Edit” button

- Check “No” in “Active” field

- Confirm changes with “Save” button

To add new company to application, you need to:

- Go to Companies module -> Tenants’ Customers -> Add company

- Complete company’s name in “Company name” field

- Choose building (from the dropdown)

- Upload company’s logo (recommended in case of SSD Singu system or Guestbook)

- Confirm introduced data with “Add” button

Do add/update GDPR information, you need to:

- Go to Real estate -> Real estate

- Search for the appropriate real estate and open its tab

- Go to Guestbook -> Building module

- Choose “Edit” button to edit the building

- In “Personal data protection” section, in the „Registry statement about processing personal date” field, you need to input GDPR information text or update existing information.

To add GDPR information in an additional language, you need to choose „+” icon and write the content in the appropriate field.

To add/update non-disclosure agreement, NDA, you need to:

- Go to Companies -> Tenants/Customers -> List

- Search tenant’s company and open its tab

- Go to „Guestbook” tab and choose „Edit” button

Changes need to be made in „Self-service stand” section in the „NDA text” field.

You need to save introduced data with „Save” button.

To change required fields at self-service stand, you need to:

- Go to Companies -> Tenants/Customers -> List module

- Search tenant’s company and open its tab

- Go to „Guestbook” tab and choose „Edit” field

Changes need to be made in “Self-service stand” section, where change of the following fields is possible:

- Host required

- Required identity document no.

- Guest company name required

- Guest phone no. required

- Take photos during registration

- NDA text

- Reception floor number

- Visible in lobby’s interface screen/ self-service stand

- You need to confirm introduced data with “Save” button

To manage parking space pool, you need to:

- Go to Real estate -> Locations module

- In “Advanced” section you need to specify complex, building and location type – “Parking”

- Choose “Search” button

All parking spaces in the specified complex and building will be displayed on the screen.

To assign parking space to the tenant, you need to:

- Go to Companies -> Tenants/customers -> List module

- Search company’s tenants and open its tab

- Go to “Locations” tab

- Select parking space that needs to be assigned to the tenant

Introduced changes need to be confirmed with “Save” button.

To configure iPad Pro, you need to:

- Go to Guestbook -> Reception module

- Choose appropriate building and reception

- Confirm your choice with “Save” button

- Begin configuration by choosing: Self-service stand -> Configuration code.

- In Singu Guestbook system you need to click „I have QR code” button and scan displayed code using one of iPad’s cameras.

- iPad Pro is now configured.

So that device keeps full stability and functionality for the longest period of time, you need to do two things at the end of reception’s work each day:

- Unplug device from power cable

- Turn off device: hold top button and one of volume regulation’s button at the same time -> move displayed slider

To turn the device back on, you need to hold top button until producer’s logo appears.

To assign NFC badge number to guest, you need to:

- Go to Guestbook -> Reception module

- Use „pencil” icon next to the chosen person

- Input badge number in „Badge number” field

- Confirm introduced data with “Save” buttons

To complete labels in the printer, you need to:

- Open top lid and take label spool out

- Separate the label guide from the pin and remove the worn label roll

- Place the new label roll on the pin, so that the labels exit the bottom and the left edge of the label roll is touching the side of the spool precisely

- Slide the spool guide by pressing down so that there is no gap between the roller and the spool

- Insert the label spool into the slot on the printer so that the labels exit the bottom roller

- Align the left edge of the label with the left edge of the label dispensing slot and insert the label in to the slot

- Move the label guide to the left until it is aligned with the right edge of the label

- Lower the top lid carefully

Detailed instructions for replacing labels and service operations can be found on manufacturer’s website.

In Singu Guestbook system it’s possible to input current available number of labels in the printer.

Number of labels in the printer can be input in two ways:

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Reception screen

- Go to Guestbook -> Reception module

- Choose appropriate building and reception

- Confirm your choice with “Save” button

- Choose printer icon button (it shows current label count)

- Input/update count of printer labels

- Confirm introduced data with “Save” button

Real estate tab

- Go to Real estate -> Real estate tab

- Search appropriate real estate and open its tab

- Open tab: Guestbook -> Building

- Go to building editing tab by choosing „Edit” button

- In “Additional information” section, in „Receptions” field, you need to use „pencil” icon that will take you to editing mode

- Enter updated number of labels in the printer

- You need to confirm introduced data with „Save” button

Once the printer has 5 labels, you will receive e-mail notifying you about the low number of labels, and next to the printer the green dot will change colour to yellow. Once there are no labels, the colour will change to red.

You need to remember that the coordinator needs to be notified about the necessity of delivering new labels.

In case the labels don’t print, you need to do the following steps:

1. Check if the printer is connected to the computer with a USB cable and with power cable to electricity network.

2. Check it the printer has been installed. You need to open: Control panel -> Devices and printers -> Printers

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In case DYMO printer is not installed you need to download and install drivers from this website.

1. If Guestbook is run using Chrome browser you need to change browser’s settings in the following way:

a. Open page: chrome://flags/#allow-insecure-localhost

b. Change parameter: „Allow invalid certificates for resources loaded from local host” („Disabled” -> „Enabled”)

2. You need to turn DYMO Label Web Service on, additional program from DYMO.

3. Next, run Guestbook production application, Reception tab.

4. To check if your printer is connected properly, you can print a test label by clicking printer icon: