Help Center

Singu FM

Singu FM Common Questions

1. Why can’t I log in to the Singu application?

If, after entering your login and password, you see the "Wrong login data" message, it means that you entered an incorrect password, or the password has been changed. If you enter the wrong password five times, the system will block your account, so it is recommended that you use the password reset function before this happens. To reset your password:

- Click the "I forgot my password" link on the login screen, and then enter your login and click the "Change password" button;

- Wait to receive an email at the address assigned to your account and then click on the "Change password" button (note: if you do not receive the email, it may mean that your account has been blocked and you will need to contact the application Administrator, who is usually the Property Manager or a member of the building’s technical support staff);

- Activate the account by entering the new password and then enter it again in the next field. This new password will be required for future login attempts.

2. How do I add an observer to the ticket or review in the Singu FM?

You can add observers (other FM Singu users who will have access to the ticket and will receive e-mail notifications on the subject) to the tickets for errors/technical problems and other routine maintenance functions requiring action.

New observers can be added to a given ticket in the "Information" tab. In the lower part of this section, you can choose a person from the list by clicking on the blue button "+Observer" and adding them to a given ticket.

3. Why has Singu FM blocked my system access?

After five unsuccessful login attempts, and for security reasons, the Singu FM application will block access to your account. In such a situation, only the Administrator can reset the password. In most cases, this function is performed by the Property Manager; however, occasionally, members of the building’s technical support staff are also authorized to reset passwords.

4. Why is the application incorrectly displayed and/or why don’t some of the buttons work?

- After logging in, please make sure that at the bottom of the screen there isn’t a warning about using a non-supported browser. The system is compatible with the latest stable versions of Google Chrome, Mozilla Firefox, and Safari. However, Singu applications are not supported by Internet Explorer.

- Clear the cache by pressing the Control and F5 keyboard combination.

- If the above steps do not resolve the problem, please report the problem to the application Administrator (which is typically the Property Manager).

5. Why are there missing tickets on the list, but my co-workers see all the reports?

This situation has likely occurred because the option of hiding tickets issued by other people has been enabled in the user settings, or you do not have the correct permissions to access the missing tickets.

6. How do I check to see who has already received an e-mail notification with a note?

In the bottom right corner of the note, there is an "i" icon, which will show the recipients of the e-mail when you click on it.

7. How can I log in to the mobile application?

- Go to the Google Play Store (Android)

- or the Apple App Store (iPhone/iPad)

- and then download the Singu CAFM application. After installing, log in with your login and password and then enter the domain address of the application to which you are logging in. It is very important to enter the “https” prefix in the domain, e.g., https://companyname.singufm.com (the domain is entered only when you log in for the first time).

8. Do I have to log out of the mobile application each time I use it?

No, logging out is not required, but for security reasons, we strongly suggest that you log out of the application each time after you finish your work.

9. How do I specify the location of the ticket or device on the plan?

Click the “Show on plan” button in the ticket details, select the plan using the buttons on the right side of the screen, and then mark the specific location by clicking on the desired part of the map with the right mouse button. Once you add a marker, you can move it to another location with your mouse. If the “Show on plan” button is not visible in the ticket details, it means that the Administrator has not added any plans for a given object or you are not authorized to use the location specification function.

10. How do I filter the application by one complex?

You can do it easily by clicking “Home Page” and choosing a Complex from the list. You can also filter the app by certain groups. Once you select the filter, the name of the Complex will appear next to the user panel in the right top corner. To stop the filter, click the “X” button next to the Complex.

11. The cost was rejected, but can I add another?

Yes, on the ticket page, click the “+Add cost” button and the new cost will be added with a notification sent to the responsible person.

12. How can I add widgets and change their position on the dashboard?

To add widgets, open “Dashboard – widgets” from the “Start” module. Once opened, in the top right corner, you will find the “Add” icon. Select the widget you want to add and then click the “+Add” icon. To move the widgets up and down, select any place without data next to the widget name until you see the “hand” pointer. Hold the left mouse button and move the widget to the desired location. If you move the widget up, it will automatically change to a screen-wide widget.

13. What happens when I am out of office (absences module)?

If you will be out of the office for any reason, you can note this in the application. Select the “Start” module from the main menu, find “Absences,” click list, and then click the “Add” icon in the top left corner. Fill in the necessary data, and during the “out of office” period indicated, the person that you select as a replacement will be granted all the permissions and Complexes you are assigned to. After you return, you can review the actions that occurred while you were out by generating an Absence Report.

14. How do I prevent tenants from seeing correspondence between Property Manager and FM providers?

Once a tenant creates a ticket, it is possible to see all the notes associated with it. If you want to connect only with the FM provider and prevent the tenant from seeing the note, then make sure you select “Visibility – Internal.”

15. How can I add bookmarks in the application?

To bookmark any opened module, click the star next to the Company logo in the top left corner. Give the bookmark a name and choose an icon. Click save, and your bookmark is done! A bookmark can be created for any page that you have currently opened – whether that be a module, submodule, specific ticket, report, or building. It’s totally up to you!

16. How do I save my favorite filters?

Each list can be filtered in many ways. To save your favorite filters, choose the parameters by which the data will be filtered, e.g. system, person, dates or other. Click the grey “Filters” button and the list of saved filters will appear, and then click “Create new filter” and name your filter. Once named, click the floppy disk icon next to the name to save the filter. It’s that easy!

17. How do I receive a confirmation that every addressee received the news?

When creating news in the “New news”, tick the “Confirmation required” box. After the user receives the message and clicks the confirmation button in the email, the “tick” sign will appear next to the user’s name in the “Addressees” tab of the news created.

18. If I replace the equipment, how can I remove it from the application and put a new one in the inspection?

There is no way to delete equipment from the application. However, in the equipment module, after clicking on the removed equipment, click the “Edit” button and change the status to dismounted. After changing the status, the equipment will be inactive for the inspections that it was assigned to. To add newly installed equipment to an inspection, go to the “Inspection definitions” module, find the definition where the equipment needs to be added, click “delete open inspections” in the information tab, and then go to the “Equipment” tab and add the equipment. Go back to the “information” tab in the “inspection definition” module and click “Add tickets” next to “Progress.” New inspections with new equipment assigned will be created.

19. How can I delete a ticket after creating it if I made a mistake?

A ticket cannot be deleted from the system. You can edit most of the parameters or change the status to “Canceled.” If “canceled,” the ticket will no longer be active, but it will still be in the system.

20. During an inspection, if I identify defective equipment, how can I create a new ticket?

Find the equipment in the application, click on it and you will see the “+New ticket” button that will create a new ticket for the specific equipment.

21. Can I use the mobile app while working in places without internet access?

Yes, all of the data will be uploaded to the application once your mobile device establishes an internet connection. Just remember to reconnect and refresh the data in the mobile app once you are in a location with internet availability.

22. How can I attach protocol from vendors in inspections?

The protocols can be either created in the application – when the ticket or inspection is completed, and you can download the report, or if you need a specific report from a vendor, it can be uploaded. After clicking the “Report” button, you can click “Add file” to upload a report from your computer.

23. Why can’t I mark the location of the ticket on the plan?

If you cannot find the “Show the plan” blue button, then for this particular building there is no uploaded plan in the application. In situations such as this, the plan can be uploaded by the Administrator.

24. Can I add more than one piece of equipment to a ticket?

Yes, you can add multiple pieces of equipment to a single ticket.

25. Where can I define the responsible party matrix?

The responsible party matrix can be defined in the “Master data” module, but only by the Administrator.

26. How do I know whether each added cost requires acceptance?

In some countries, there is an acceptance threshold below which the cost does not require acceptance. In such a situation, the application, after adding the costs, displays a message that the cost does not require acceptance.

27. Who will get an email notification about an inspection?

Email notification about an upcoming inspection will only be sent to the responsible person for the inspection. The responsible person is defined when creating the inspection definition.

28. How can I edit the inspection definition?

To edit the inspection definition, go to Inspection definition and click Edit. You can also access the definition from the Inspection by clicking the Definition button on the particular Inspection screen.

29. How can I upload the list of equipment?

Equipment can only be uploaded with a template by specific users who have permissions to perform such actions. To upload equipment, go to the Equipment module and click “Download import template,” choose the building(s) where you want to upload the equipment, fill in all the necessary fields in the downloaded excel file, and then click “Upload import template.”

30. Can I assign a checklist to any inspection definition?

No, the Checklists are defined for a specific system. If you choose a different system in the Inspection definition than the checklist you want to apply, it will not appear on the list.

31. What is an NFC tag?

NFC tags are passive devices, which means they operate without a power supply of their own and are reliant on an active device to come into range before they are activated. The trade-off is that these passive devices can’t really perform any processing of their own but are instead simply used to transfer information to an active device such as a smartphone.

32. Do I need to replace an NFC tagafter I replace the equipment?

No, there is no need to replace the NFC tag. The NFC tag does not store any information itself. After replacing the equipment, delete the NFC tag assignment in the mobile application, and you can assign the same NFC tag to the new equipment.

33. Why can’t I change a ticket status to closed?

Changing a ticket status to closed is a permission granted to specific roles in the system. If you cannot change the ticket status to closed and you believe you should be able to, then contact the System Administrator.

34. Why is the dot near my ticket grey?

The dot next to the ticket number is grey when there have been no changes since the last time you viewed the ticket. When new activity occurs, the dot will change to green.

35. Why is my ticket number red?

A red ticket number means that the ticket is a high priority.

36. How do I add a user to the department?

A user can be added to a department by an Administrator/Super User. To add a user to the department, choose the appropriate department in the user creation screen.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

How do I cancel my current subscription?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Insert Question Category Here

How do I cancel my current subscription?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Insert Question Category Here

How do I cancel my current subscription?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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